How to create a new issue
Version 2 (Ádám Szücs, 11/12/2014 10:44 am) → Version 3/4 (Ádám Szücs, 11/12/2014 10:45 am)
h1. How to create a new issue
To create a new issue, please login. (If you don't have access to our CRM system yet, please click [[info:How_to_apply_for_access|here]] for more information.)
h2. Before you create a new issue
Please make sure that
* none of your colleagues reported an issue in the same topic previously,
* there is no preannounced maintenance related to:
** the system you are using (see the Banner in the header)
** our central infrastructure (see the "Home page":https://crm.initon.com)
h2. Creating new issue
1) *Select the relevant service / system* (top-right corner of the screen)
!en_project_dropdown.png!
2) Click on the *New issue* tab and fill the following fields:
!en_new_issue.png!
2.1) *Tracker*: Please choose from the values below. (The available options are depending from your organization’s contract.)
* +Operational error+: If a system / service doesn't work or slowed down significantly. _(Free activity.)_
* +Support+: Any issue which can't be classified into the other categories. _(Free activity, for activities covered in the contract within the available time frame.)_
* +Warranty repair+: For fixing functional failures in the system developed by INITON. _(Free activity.)_
* +Request for proposal+: For preliminary inquiry, when a new request arises. _( Free activity, which becomes order, if the proposal is accepted.)_
* +Order+: To order a new task, without a preliminary request for proposal. _(Subject to charges. It will be done only after prior approval.)_
* +Complain+: If we made a mistake. _(Free activity.)_
2.2) *Subject*: Short text, which clearly describe the topic of the issue. The general descriptions should be avoided ("Error", "Please help", etc.).
2.3) *Description*: A longer description, which contains all relevant information. Error message or log entry can be included in the text, and files also can be added by *Files block* at the bottom of the form.
2.4) *Status*: The issues will be created in New status.
2.5) *Priority*: The importance of the issue. (Please select Immediately and Urgent values only in inevitable situations.)
2.6) *Environment* If the system / service is available in different environments, you can select the related one:
* ALL: All environments
* PROD: Production environment
* TEST: Test environment
* EDU: Educational environment
* DEMO: Demo environment
2.7) *Watchers*: You can add users, who will be notified by e-mail about the issue modifications.
After completion of the form, the issue can be recorded by the *Create button*.
h2. More information
* You can find more information about the issue handling [[info_Issue_handling|here]]. here. ###LINK
* The *previous issues and their current status* are available on the *Issues tab*.
To create a new issue, please login. (If you don't have access to our CRM system yet, please click [[info:How_to_apply_for_access|here]] for more information.)
h2. Before you create a new issue
Please make sure that
* none of your colleagues reported an issue in the same topic previously,
* there is no preannounced maintenance related to:
** the system you are using (see the Banner in the header)
** our central infrastructure (see the "Home page":https://crm.initon.com)
h2. Creating new issue
1) *Select the relevant service / system* (top-right corner of the screen)
!en_project_dropdown.png!
2) Click on the *New issue* tab and fill the following fields:
!en_new_issue.png!
2.1) *Tracker*: Please choose from the values below. (The available options are depending from your organization’s contract.)
* +Operational error+: If a system / service doesn't work or slowed down significantly. _(Free activity.)_
* +Support+: Any issue which can't be classified into the other categories. _(Free activity, for activities covered in the contract within the available time frame.)_
* +Warranty repair+: For fixing functional failures in the system developed by INITON. _(Free activity.)_
* +Request for proposal+: For preliminary inquiry, when a new request arises. _( Free activity, which becomes order, if the proposal is accepted.)_
* +Order+: To order a new task, without a preliminary request for proposal. _(Subject to charges. It will be done only after prior approval.)_
* +Complain+: If we made a mistake. _(Free activity.)_
2.2) *Subject*: Short text, which clearly describe the topic of the issue. The general descriptions should be avoided ("Error", "Please help", etc.).
2.3) *Description*: A longer description, which contains all relevant information. Error message or log entry can be included in the text, and files also can be added by *Files block* at the bottom of the form.
2.4) *Status*: The issues will be created in New status.
2.5) *Priority*: The importance of the issue. (Please select Immediately and Urgent values only in inevitable situations.)
2.6) *Environment* If the system / service is available in different environments, you can select the related one:
* ALL: All environments
* PROD: Production environment
* TEST: Test environment
* EDU: Educational environment
* DEMO: Demo environment
2.7) *Watchers*: You can add users, who will be notified by e-mail about the issue modifications.
After completion of the form, the issue can be recorded by the *Create button*.
h2. More information
* You can find more information about the issue handling [[info_Issue_handling|here]]. here. ###LINK
* The *previous issues and their current status* are available on the *Issues tab*.